facilities management

 

 

 

FACILITIES MANAGEMENT

History

Smith Brothers Group was founded by Chris and Kevin Smith with the formation of Smith Brothers Plumbing in 1985. In 2000, Tyco International purchased the business. The business remained a subsidiary of a Public Company for 10 years, during which time Chris Smith remained as General Manager. The Management team has been exposed to being part of a NYSE listed Group, a Private Equity Structure and ASX listed Group. During this time, strict governance policies were developed along with strong financial reporting standards. In 2010, the opportunity to return the business from Norfolk Group to private ownership presented and Chris Smith today is the sole Director/Secretary of the Company.

Our experience and expertise in Facilities Management was gained during our association with Tyco International. We joined with other divisions including Resolve FM, O’Donnell Griffin, Haden Air Conditioning, Wormald Fire and ADT Security to provide FM solutions. Our Management Team headed up the hard services offering to the FM market.

Being a part of a large organisation gave us insight into the provision of hard and soft services. We’ve used the knowledge gained to develop systems and procedures using a multi-skilled and efficient team, to provide superior service and depth across critical service offerings.

When the business returned to private ownership in 2010, our strategy was to incorporate all hard and soft service offerings in-house with directly employed trades. This structure allows us to offer savings to clients through streamlined management, economies of scale, reduction in sub-contractors and decrease in red tape and duplication.

We have hand-picked industry experts from each field and have the latest technology and equipment from around the world. Our company operates 24/7 with the Service divisions of electrical, plumbing and Pipeline Technology Services having up to 10 employees working every night shift servicing SA Water, UniSA, Adelaide Airport, Corporate Clients and the domestic market. We guarantee we will attend all out of hour’s calls immediately.

Future development strategy

Our future strategy is to continue to develop a holistic Facilities Management offering, and maintain an innovative approach to all aspects of business. We will invest in our people, providing a training delivery model covering all competencies of the services we provide to our clients.

We have a long history of innovation in the areas in which we operate and we will continue to seek and invest in the latest technology and equipment to ensure we lead the market.

Our aim is to be recognised as a company focused on customer excellence, working in partnership with our clients, adding value to their businesses through professionally delivered, competitively priced services.

Training & Development

We are committed to training and development, having trained and employed more than 285 apprentices over our 30 year history. We provide work experience and mentor students showing them opportunities available within the industry and how changing technologies are shaping the future. We have also had the privilege of providing supported employment to two gentlemen with intellectual disabilities from Minda who have been in our company for over 20 years.

General capabilities

Smith Brothers Group has more than 30 years’ experience in delivering services. There are very few companies who have the resources and experience we offer over the complete range of services required to provide Facilities Management.

Our biggest point of difference and advantage is that we are trade based and directly employ multiple trades. Unlike our competitors who are generally not industry based and use trade subcontractors.

  • Greater ability to integrate building services to provide up-to-the-minute technical solutions
  • Reduce time & risk because of multi skilled workforce and in-house teams in lieu of multiple subcontractors
  • Elimination of conflict of trades availability & co-ordination
  • Efficiencies achieved by one company managing multi services & trades
  • Flexibility to incorporate changes with minimal cost and time delay due to single point responsibility

 

This provides significant advantages for Facility Management in reducing time & risk.

We provide a true 24/7 multi-service approach to the delivery of services. Proudly Australian owned and operated, we were the first to introduce 24 hour operations (1985), same day service (1988), service within the hour (1990) and daytime rates to 9pm (2013) for trade services.

Smith Brothers Group specialises in assessment and rectification of critical assets. We provide 24/7 response to critical incidents for corporate clients including UniSA, Adelaide Airport and SAWater/Allwater covering electrical, plumbing and pipeline critical assets utilising our plant and equipment for immediate mobilisation to return assets to service.

We operate in high security environments including Adelaide Airport, RAAF, DSTO, and ASC requiring strict adherence to site specific protocols and procedures, and our employment conditions include drug and alcohol testing and National Police Clearance.

Our dedicated Help Desk is available 24 hours a day 7 days a week every week of the year personally answering your call any time day or night. They have extensive service industry experience and specific knowledge to assist in the first instance and dispatch the appropriate technician immediately. With full knowledge and access to the Computerised Maintenance Management System (CMMS) our finger is always on the pulse.

Contract mobilisation / start-up

  • Resources available to transition as soon as a contract is awarded with comprehensive transition plan model

Resources / Plant & Equipment

  • Head Office, Help Desk, Call Centre, Workshop, Warehouse and Store are all in the one location
  • Comprehensive range of vehicles, plant and equipment in-house (over 130 registered vehicles from vans and utes to excavators, backhoes, loaders, rollers, tippers, bobcats and industrial jetvac/recycler units eliminates reliance on availability of hire equipment particularly for critical asset management.

Procurement

  • With Asset Management System providing detailed asset and service history, we can offer cost saving alternatives for consideration and budgeting purposes
  • Options on extended warranties, long term cost savings, and energy efficient alternatives
  • SBG Procurement Manager sources best prices on materials and components on client’s behalf
  • Strong long term relationships with multiple key suppliers for competitive pricing and technical innovation
  • Parts supplied with full manufacturer’s warranties, in accordance with Australian and industry standards

Facilities Management Partnerships

  • University of SA –5 year contract awarded for minor maintenance and porter services. In The first week there were a total of 1100 tasks logged through the portal
  • AAL –$260m multi user passenger terminal. Design team. Construction (2005). Scheduled, Routine and Ad Hoc Services since completion. Undertake work across property portfolio comprising > 120 tenants and other AAL managed sites e.g. Parafield Airport
  • Rundle Place Retail and Tower –Over 54,000sqm of gross floor area over 12 levels. Design & Construction. Scheduled, Routine and Ad Hoc Services for both electrical and plumbing since completion

 

 

Service Delivery

Help Desk / Call Centre

  • Located in our Head Office, dedicated service officers with extensive service industry experience
  • Single point of contact, Help Desk staff respond to all calls and Work Requests 24 hours a day, 365 days a year
  • Access through dedicated phone line, CMMS portal from PC, laptop, tablet or smartphone or email monitored 24/7

Service delivery models

  • Tailor made service delivery modelled for the requirement of each individual client
  • On-site personnel supported by administrative and technical team based at Head Office

Computerised Maintenance Management System (CMMS)

  • Online client portal available 24/7 for quick, easy access to all data on one platform from multiple locations to view and/or create tasks, providing powerful real-time job costing to plan more accurately and use resources more efficiently
  • Real time update of task allocation, including priority level, location, status, job specific documents. Technicians via tablets have real-time receipt of work orders, asset history and immediately update tasks as completed with real time tracking of technicians, time on tasks, progress and materials used
  • Fully integrated CMMS simple and easy to use, with quick and easy access to all data on one platform, from multiple locations

Client Log On

 

CMMS Capabilities

  • Creates and manages tasks against individual contracts/sites/assets
  • Creates report list of all tasks associated with a Serviceable Unit / Asset / Contract, Building or Floor
  • Triggers on creation of Tasks and Sub-Tasks so task inherits relevant information from parent job
  • Triggers to insert Contact History note into Serviceable Unit/Asset when tasks are complete
  • Schedules tasks for ad hoc services, scheduled and/or elective maintenance
  • Sets Due Dates, Budgets and Priorities
  • Manages technician workloads and scheduling
  • Real time integration between mobile users/tablets, Head Office, site offices and client
  • SWMS, product/service documentation, Certificates of Compliance, photos can be added to task with automatic recording of emails relating to a task to give audit trail
  • Different types of tasks can be invoiced separately. Scheduled Services can be grouped on one monthly invoice, Routine on another, and Ad-Hoc and New Works on another. Attaches copy of invoice to job/task

Asset Management System (AMS)

  • Fully integrated with CMMS to update services
  • Make, Model, description
  • Status – Active, Inactive, stolen
  • Usage e.g. 1,000 hrs
  • Lifespan e.g. 5 years, 10,000 hrs
  • Relevant dates; record created, invoiced, last contact, next contact, Commission Date, Decommissioned date
  • Warranties tracking; multiple warranties per item, e.g. base warranty plus an extended warranty or a service warranty
  • List of contacts relating to the asset e.g. Site contact, end user, installation agent
  • History of communications relating to the asset
  • List of service jobs relating to the asset
  • List of scheduled contacts/services
  • Attaches documents e.g. purchase invoice, user manual, photos

Relationship principles

  • Highly skilled and experienced staff manage, administer and provide services under our contracts
  • Focus on building strong relationships with clients, suppliers and colleagues
  • High importance on working co-operatively and collaboratively

 

 

Critical Assets

  • Core business is assessment and rectification of critical assets
  • Centrally located workshop and store fully stocked with all critical plant, equipment and materials including temporary pumps, generators, and hot water services
  • Access to key suppliers’ stores any time of the day or night
  • In-house traffic management capabilities and a clean-up team
  • Latest industrial Jet Vac trucks have high volume pumping and clean up capabilities
  • Fleet of over 60 fully stocked service vehicles for electricians, plumbers and building trades to enable quick responses
  • Risk Assessment is undertaken immediately and controls to make-safe, ensuring welfare of all stakeholders, in accordance with Safe Work requirements and industry best practice

Scheduled Services

  • Due dates and automatic reminders issued to contract management to ensure deadlines are met
  • Procedures for scheduled services detailed within CMMS, technicians must complete before job can be closed off
  • Client is advised via CMMS where an asset fails a test and corrective action taken

Routine Services

  • Work requests received, processed, initiated and prioritised directly into CMMS portal or via the Help Desk
  • Client approvals attached to Work Request and all pricing is logged in CMMS for compliance with the contract
  • Technicians log into CMMS to view and process allocated tasks via tablet for on-time/real-time allocation of work orders and access to job specific information
  • Team Leaders regularly inspect work undertaken to ensure satisfactory workmanship

Elective Maintenance

  • Our Asset Management System provides detailed service history and asset details
  • We offer cost saving alternatives for consideration and budgeting purposes
  • We can provide options on extended warranties, long term cost savings, and energy efficient alternatives

Corrective Maintenance

  • Smith Brothers Group currently provides Corrective Maintenance-type services to over 400 clients

Work Health and Safety

  • Safety is at the forefront of all aspects of our business
  • The most recent SafeworkSA audit of all aspects of our WHS system resulted in an outstanding rating of 92.5%

KPIs, Service and Contract Management

  • Proactive approach to performance measurement and review. Management Reports cover in addition to KPIs - response times, workload review, purchasing, invoicing, QHSEC
  • Weekly Management Meetings review and analyse performance. Service and Administration teams address potential areas for improvement
  • Attention to relationship management, working co-operatively and collaboratively with our clients. We will ensure open and honest communication at all times

Value-added services

  • Wide experience in design, installation, management, reporting and servicing
  • Advice could include start-up costs, installation designs and costs, compliance, building fabric conditions and suitability, maintenance costs, whole of life and future energy, green and monetary savings lifecycle
  • Water, electrical, gas efficiency programmes with smart technology and products providing significant savings
  • Promotion of green, eco-friendly and conservation initiatives along with training and awareness programmes
  • Accurate asset register and condition assessment with recommendations to repair/alter/replace certain assets will lead to energy savings and compliance

Facilities Management Services

With one call to Smith Brothers Group we can meet all your Facilities Management requirements providing an easy, time saving tailor-made solution. Retail, Residential, Commercial, Industrial, Government, Council, Mining, Regional, Remote. In addition, our specialist divisions are there for critical and emergency situations.

  • Building
  • Plastering
  • Painting and Tiling
  • Wet & drywall Trades
  • Roofers
  • Plumbers & gasfitters
  • Electricians
  • Data, Communications, Security
  • Carpenters
  • Concreters
  • Tilers
  • Civil workers
  • Landscapers
  • Project Managers
  • Designers
  • Bathroom, laundry & Kitchen renovations & extensions
  • Building crack repairs
  • Repointing stone walls
  • High pressure hydro Jet cleaning
  • Concreting
  • Irrigation system repairs & installation
  • Porterage and General Hands
  • Event set-up & take-down
  • Storage
  • Work Zone Traffic Management
  • Graffiti Removal
  • High Pressure floor cleaning

Building Trade Services

Trades Express is the building division of the Smith Brothers Group encompassing all known trades performing a wide range of building, civil and general building services works.

  • Building
  • Plastering
  • Painting and Tiling
  • Wet & drywall Trades
  • Roofers
  • Carpenters
  • Concreters
  • Tilers
  • Civil workers
  • Landscapers
  • Building crack repairs
  • Repointing stone walls
  • High pressure hydro Jet cleaning
  • Concreting
  • Irrigation system repairs & installation
  • Porterage and General Hands
  • Event set-up & take-down
  • Storage
  • Work Zone Traffic Management
  • Graffiti Removal
  • High Pressure floor cleaning

 

The Benefits to You
  • Reduction in price due to efficiencies achieved by one company managing multi services & trades
  • Reduced time & risk because of multi skilled in-house teams in lieu of multiple subcontractors
  • Elimination of conflict of trades availability & co-ordination
  • Ability to respond quickly to emergency situations – 24/7 response within the hour in the metro area
  • Practical approaches to ensure efficient and effective results
  • New techniques and methods to minimise the overall cost

 

       

Plumbing

Qualified Licensed Plumbing, Gas-Fitting, Backflow Testing.

  • Water & Energy Saving & Environmental Plumbing
  • 24/7 Hot Water Replacement, Repairs & Service
  • Water and energy saving assessments
  • Rainwater tanks – supply, installation & repairs

 

Repairs
  • Burst pipes, clogged drains, leak detection
  • Water mains, sewer and storm water
  • Roofing, downpipes, drains, gutters, tanks
  • Backflow prevention and testing
  • Gas fitting, leaks & repairs

 

Installation, Service & Repairs
  • Water filters and hot water dispensers
  • Bathroom renovations and extensions
  • Installation – dishwashers, washing machines
  • Tapware and sanitary ware - supply, installation & repairs
  • Taps and washers
  • Boiling water dispenser units
  • Water filtration systems
  • Thermostatic mixing valves
  • Installation of space heaters, ovens and gas hot water services

Electrical

Qualified Licensed Electrical Service, Maintenance and Installations.

  • Site specific maintenance routine (statutory regulations and BCA compliance)
  • Electrical fit outs and standby generator systems


Service, Installation & Repairs
  • Safety switches / RCDs
  • Exit and emergency lighting
  • Main switchboards and distribution boards
  • Thermal Imaging
  • Electrical metering solutions
  • Lamp replacement programs
  • Lighting design, testing and reporting
  • Testing and tagging of electrical equipment
  • Standby generator systems

 

Energy Saving Solutions
  • LED lighting upgrades
  • Power factor correction, installation service and maintenance
  • Electrical audits

 

   

 

Specialised Services

  • Site plumbing, electrical and civil works - major building upgrades and new building works
  • Hydraulic Works
  • Sewer and fresh water supply & reticulation
  • Storm water drains including sumps and pumps
  • Fire Protection systems
  • Gas systems
  • Road drainage and pump station installations
  • Provision of water and waste water services to new developments
  • Installation and fit out of sewer pump stations including confined space entry
  • Civil pipeline design and installation
  • Gross pollution traps & structures
  • Storm water retention & catchment – design, installation and maintenance
  • Combined services for co-ordination and installation of underground services
  • Pipeline specialists for water mains, fire mains, large irrigation mains
  • Detailed trenching & boring
  • Large water main construction - all pipe materials
  • Land division / Sub-division services
  • Concrete storm water structures & pump stations
  • Treatment plant and lagoon construction and maintenance
  • Water quality testing and audits
  • Design and advice on environmentally sustainable water usage
  • Research and identification of specific grants and rebates for key clients
  • Water saving devices design & innovative hydraulic design
  • In-house design and drafting team with AutoCAD and Rivet MEP 3D systems
  • Testing of hot, cold, warm water systems, treated water systems, thermostatic mixing valves etc

 

 

Pipeline & In-ground Services

  • CCTV scanning to assess condition of pipes and maintenance issues
  • Pipe Rehabilitation & Re-Lining
  • Leak Detection
  • Chemical Tree Root Treatment
  • Detection Of Illegal Connections
  • GPR location of in ground services and ground conditions
  • Survey, plot, As-Built and As-Installed manually completed or AutoCAD designed or Rivet 3D design survey

 

   

 

Hydrojet / Vacuum Vehicles and Equipment

  • Pipeline, Sewer and storm water Cleaning
  • Pump Station Cleaning And Repairs
  • Hazardous Waste / Liquid Waste transport and disposal
  • Gross Pollutant Trap Cleaning
  • Potholing and excavating around gas, water and sewer pipes
  • Drain cleaning
  • Cleaning of blockages
  • Debris removal and transportation
  • Vacuum loading and tank cleaning
  • Tank cleaning, pumping and repairs
  • Flood and industrial cleaning
  • High pressure cleaning
  • Confined Space Entry Specialists
  • Hydro excavation (potholing) (NDD)
  • EPA accredited Spills and Flood Contractor
     

 

Technology

  • Ground Penetrating Radars and Cable/Pipe Locators
  • Hydrojet high pressure cleaning & Vacuum Excavators
  • Potholing Trucks, Non-destructive Dig Units, Hydro-excavation
  • Backhoes, Excavators, Tip Trucks, Skid Steer Loaders, Loaders, specialised equipment
  • Confined Space Entry Equipment
  • Gas Detection Equipment
  • Smoke Testing
  • Crane Trucks
  • Work Zone Traffic Management
  • Thermal Imaging
  • Concrete & Steel x-ray scanning
  • Void detection
     

 

BIM - Engineering, Design & Drafting

  • Hydraulic Services Engineering
  • Autodesk Revit 3D Design Solutions
  • Building Services Design Coordination & Clash Detection
  • BIM Design Solutions
  • Autodesk Navisworks Collaboration
  • Autodesk AutoCAD 2D Design & Drafting Solutions
  • 3D Visualisation & Animations/Walk-Throughs
  • Asbuilt Documentation
  • Trimble Point Creator & Field Link For MEP Solutions
  • Existing Services Infrastructure Site Surveys

 

 

Regional and Remote

  • Capacity and experience in work in remote locations
  • Ability to respond quickly to emergency situations
  • Practical approaches to ensure efficient and effective results
  • Reduce time & risk because of multi skilled workforce and in-house teams in lieu of multiple subcontractors
  • Elimination of conflict of trades availability & co-ordination
  • Reduction in price due to efficiencies achieved by one company managing multi services & trades
  • Flexibility to incorporate changes with minimal cost and time delay due to single point responsibility

 

 

OUR GROUP of COMPANIES • ONE CALL • ONE SOLUTION

Contracts Division

Smith Brothers Contracts Division has completed some iconic Adelaide projects such as the new Adelaide Airport Passenger Terminal, Commonwealth Law Courts and Newport Quays precinct, Adelaide Oval & PPP Super Schools.

 

Service Division

Smith Brothers Plumbing Service set the benchmark for service in Adelaide, bringing a number of market leading innovations to the plumbing industry such as 24 hour / 7 day service, same day service, service within the hour and daytime rates till 9pm.

 

Smith Brothers Electrical

Smith Brothers Electrical offers fully qualified and certified electrical contractors giving the best possible service 24 hours a day 7 days a week. We provide a broad range of services from small electrical repairs to large commercial contracts.

 

Pipeline Technology Services

Pipeline Technology Services operate Hydrojet / Vacuum Recovery Units and specialise in all facets of drainage and water mains, from large bore sewer and storm water drainage to domestic house drains. Our technology enables pipes to be repaired internally using a relining system without the need for excavation. Our vehicles and equipment are the latest technology and our technicians are highly trained and experienced.

 

The Hot Water Doctor

The Hot Water Doctor installs & repairs all major makes and models of Hot Water Services, Solar, Gas or Electric. We carry all brands in our store and accessible 24 hours a day, 7 days a week. We offer same day installation and service, after hours service 24/7 and if necessary, emergency service within the hour.

 

Trades Express

Trades Express is a licenced building company established to supply selected organisations with a total package of Property Services, performing a wide range of building, civil and general building services works.

 

Smith Specialised Services

Smith Specialised Services is a specialist division of integrated services including plant and operator hire.

 

Modeltec

Modeltec is the Engineering, Design and Drafting Division of SF Management Group Pty Ltd. Modeltec is centred around BIM – Building Information Modelling, a process involving the generation and management of digital representations of physical and functional characteristics of a facility.

our companies